Havenori Return & Refund Policy

At Havenori, we’re committed to providing products that help dogs feel calmer at home—especially for anxiety-related behaviors like barking, indoor accidents, pacing, and destructive chewing. We believe in the effectiveness of our products, and we recommend using them for a minimum of 14 days before considering a return so your dog has time to adjust and you can properly evaluate results.

If you’re not satisfied with your purchase for any reason after 14 days and within our 60-Day Money Back Guarantee, please contact us at Support@havenori.com.

Cancellation Policy

Any changes or cancellations must be requested within 24 hours of placing your order. After this timeframe, we may not be able to accommodate changes because the order may already be in processing.

If your order is successfully canceled within 24 hours, we will process your refund within 7 business days.

60-Day Money Back Guarantee

We’re confident Havenori can help support a calmer home for you and your dog. We encourage you to try your product for at least 14 days to experience the full benefits.

If you’re still unhappy after 14 days, you may request a return within 60 days of your order date.

Please note:

  • Shipping fees (if applicable) are not refundable.

  • Returns requested before 14 days may not be eligible unless the item arrives damaged or defective.

How to start a return:
To initiate a return, contact our support team by submitting the form on our Contact Us page or email us directly at Support@havenori.com.

To speed up your request, please include:

  • Your Order Number, or

  • The full name and email address used at checkout

Damaged Items

We take great care in packaging our products to prevent damage during shipping. An item is considered damaged if it has a defect or the product is physically broken. Packaging damage from shipping (such as dented boxes) is not considered damage if the product itself is in good condition.

If your item arrives damaged, please notify us within 72 hours of delivery by emailing Support@havenori.com and including clear photos of the damage. If eligible, we will arrange a replacement at no cost to you.

We do not refund, replace, or accept returns for items damaged due to:

  • normal wear and tear

  • misuse

  • accidental damage after delivery

Shipping and Delivery

While we do our best to deliver quickly, Havenori is not responsible for shipping or delivery delays outside our control (including courier delays, customs issues, weather, or other shipping disruptions).

If you experience delivery issues, we recommend contacting the carrier directly first. Havenori is not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer’s responsibility to ensure the shipping address entered at checkout is correct. If an incorrect address is provided and we are not notified within 24 hours of placing the order, you may not be eligible for a replacement or refund.

Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. It is the customer’s responsibility to review the most recent version before purchasing and using Havenori products.

By purchasing and continuing to use Havenori products, you acknowledge and accept the terms of this Return & Refund Policy.